We've been a raving fan of the book Raving Fans by Ken Blanchard and Sheldon Bowles since we read it last year. It's a parable about a new manager that is told that if his customers are merely satisfied, he's failed. Modern "customer service" is so bad everywhere that people settle for sub-standard service, and that is unacceptable. A truly happy customer is going to be a raving fan, someone who tells you, your boss, and their friends about you because they're excited about the service they've received. As printer and copier technicians, this is what we strive for. We don't wish for you to be just content with your printer infrastructure. We want you to be excited about your printer infrastructure.

In this day and age, the technologies available should enable you to significantly enhance your productivity, eliminate repetitive and tedious tasks and untie yourself from the office. All this gives you more time to do things you enjoy. And when you
experience that you become a raving fan.

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